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FAQ


What is a Diaper Cake?

A Baby Shower Diaper Cake is a gift of diapers and various baby products that are assembled to look like a traditional stacked wedding cake. The layers of the cake are made from rolled diapers and the baby products are used as the decoration along with different colored ribbons and bows. Diaper Cakes make a great centerpiece for a baby shower. They also make a beautiful congratulations gift because they are so adorable and so practical. Moms love these cute gifts.

When should I give a Diaper Cake as a gift?

The great thing about a Diaper Cake is that it can be given at any time. They are usually given during a baby shower but these gifts are good even after the baby is born. If a Diaper Cake is given before the baby arrives, mom can enjoy it until she decides to take it apart and use those diapers. They can also be given after the baby arrives. The diapers will fit babies up to 14 lbs, so as long as the baby weights less than 14lbs the gift is still very practical.

What kind of Diapers do you use?

We use Pampers Swaddlers in all our products. These diapers come with a wetness indicator and we use size 1 diapers which are made to fit babies that are 8 to 14 lbs. This guarantees that these diapers will eventually be used by all new babies.

How do you make your baby shower Diaper Cakes?

They are made by hand. We take great care and pride in making these wonderful gifts. Before we touch any of the diapers we always wash our hands. We are very careful to make sure the quality of products are immaculate. We place ribbons, bows and baby products with great consideration to the overall design and beauty of the cake. All our diapers are usable. We do not poke holes in them or glue them or use rubber bands. We want you to be confident that you will receive a quality product.

When will you make my Diaper Cake?

We will start making it once your order is placed. Due to volume please allow 2 business days for the assembly of your Diaper Cake if the order is placed before 1 pm Eastern Time. Once your order has been completed, it is placed in a cellophane wrapper and packaged in a cardboard box. Our baby gift is very securely assembled. We guarantee they will stay together during the shipping process. They are also very easily disassembled for easy use.

Can I expect my Diaper Cake to look like the one in the picture?

We want you to be able to order in complete confidence. We work hard to ensure that our Diaper Cakes look as close to our pictures as possible. Please take into consideration that our products are handmade after the order is place, therefore there is the possibility that some baby products will be out of stock. The baby product is an important part of the Diaper Cake, we will immediately contact you and inform you of the situation to see if we can agree on a suitable replacement. If it is a smaller item, we will substitute the item with a similar item of equal or greater value and we will ensure that the overall integrity of the product is not compromised.

Is your checkout process secure?

Yes, our checkout process is secure. We use a secure socket layer encryption to protect your personal information.

How long will it take for my Diaper Cake to arrive?

Your order will ship out as soon as it is assembled. For orders placed before 1pm Eastern Time, please allow for 2 business days for the assembly of your order due to volume. For orders placed after 1pm Eastern Time, please allow 3 business days for the assembly of your order. Our orders are shipped by Fedex Ground and will take 1 to 7 business days to arrive depending on your location. Once your order is shipped we will e-mail you your tracking number so that you can know when your product will arrive. Orders shipped to a P.O. Box or an APO/FPO address will be shipped via U.S. mail and shipping time is not guaranteed.

Do you gift wrap?

Once completed, all our Diaper Cakes are wrapped in a cellophane wrapper and packaged in a cardboard box. We package our orders very carefully to ensure that they will weather the shipping process and arrive to you in great condition.

What is your Return/Refund Policy?

We want you to be completely satisfied with your order and our service. If for whatever reason you are not happy with your Diaper Cake, let us know, and you can return it within 30 days of the original shipping date (as long as you have not removed it from the cellophane wrapper.) Contact us by e-mail and we will issue an authorization number. All returns must be accompanied by a return authorization number and no return will be accepted without one. All returns must be received by us within 30 days of the original shipping date. Once received, we will issue a full refund minus the original shipping cost. Please contact us if you have any questions regarding our return policy.

What kind of diaper cakes do you make?

We make all kinds! We have diaper cakes for boys, diaper cakes for girls, DIY diaper cake, book diaper cakes and mini diaper cakes.

What is your Cancellation Policy?

You may cancel your order at any time before your order ships. Please contact us via e-mail or live chat as soon as possible. Unfortunately, once your Diaper Cake ships out, the order cannot be cancelled.

What is your Privacy Policy?

Your privacy is very important to us at e Diaper Cakes. Our commitment to our customers not only addresses the quality of our products but also extends to the service we provide. Any and all information that you provide is for the sole purpose of sending you your order. We do not share any information with a third party nor do we sell information to a third party. We also do not send unnecessary e-mails to you. All e-mails sent from us will pertain to your order and how we can best fulfill that order.

How can I contact you?

You can contact us by e-mail at customerservice{at}ediapercakes{dot}com or call us at 1.855.99.Cakes and we guarantee to reply within a 24 hour period. You may also use our live chat option and one of our customer representatives will be happy to help you.

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